Everything You Need to Know About Facebook Click-to-Call Ads (+ How to Assign Revenue)

Katie Holmes
10th September 2020

Despite the digital age we live in, calls as a means to drive sales isn’t going anywhere. And while Google Ads call-only ads and call extensions are one way to hit your target audience, how do you reach those who aren’t actively searching for you in Google?

If you know that calls are a sure-fire way of converting leads into customers, how do you both find these people, and encourage them to pick up the phone?

Well, it’s simple. Facebook click-to-call ads.

Facebook’s solution for advertising can get your business and promotions in front of passive audiences at a reasonable cost. So let’s take a look at how Facebook click-to-call ads work and how you can measure them.

Editor’s Note: Ever noticed that the data in your Facebook ad account doesn’t match the numbers you see in Google Analytics? We reveal the most common reasons that lead to data inconsistencies between Facebook Ads and Google Analytics and provide recommendations to help make your reporting more accurate.

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What Are Facebook Click-to-Call Ads?

Unlike general Facebook ads with a call-to-action that links to a website, brands can upload and integrate their business number directly into the advertisement.

Everything you need to know about facebook click to call ads - www.ruleranalytics.com

Facebook click-to-call ads have the specific CTA of “Call Now.”

When users click this button, the dial pad on the phones opens, pre-populated with your business number. This means that prospects can contact your business straight from the Facebook platform.

Heres everythingyou need to know about click to call ads - www.ruleranalytics.com

Just like any other ad on Facebook, click-to-call ads can be targeted to detailed personas and may display to people within a certain distance (ex: within a mile) of your business.


Do Facebook click-to-call ads work?

You might be thinking that click-to-call ads are a useless endeavour when the digital savvy generations can find all they need online. But, particularly for small businesses, as many as 60% of customers prefer to call.


How do you measure Facebook Click-To-Call Ads?

We’re glad you asked.

There’s no point getting your click-to-call ad is up and running, without a way to measure its effectiveness.

While Facebook provides metrics on ad impressions, total spend, and how many people clicked the “Call Now” CTA, this doesn’t tell you whether those clicks resulted in any customers.

While the button drives a user to call you, there’s no guarantee a call was made. And even if it was, there’s also no guarantee the call resulted in a sale.

To truly measure how many calls Facebook click-to-call ads are driving value, you need a form of inbound call tracking software so that you can determine how many resulted in revenue for your business. And that’s where we can help.


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With software like Ruler Analytics, you can track phone numbers, record them and ultimately attribute CRM revenue directly to your Facebook campaign or advertisement.

By monitoring your revenue, compared to your ad spend you can get a good idea of whether Facebook click-to-calls ads are for you…

Without an inbound call tracking system, it’s impossible to truly measure the quality of your leads. What you’re left with is guesswork and assumptions instead of a true picture of marketing ROI.

And remember, if you contribute to more than one area of marketing, then you might benefit from the closed-loop framework. This allows you to attribute revenue back to the campaign, channel and keyword that generated it over multiple touchpoints.

You can download our guide to what exactly that is, here


How to Create a Click-to-Call Ad on Facebook

Now that we’ve explained what a Facebook click-to-call ad is and how to measure it, here’s how to set one up.

Step 1: Navigate to Facebook’s Ads Manager dashboard and select “Reach” in the “Awareness” column.

Facebook click to call ads - Step 1 - www.ruleranalytics.com


Step 2: Once you’ve named your campaign, upload your daily budget.

Facebook click to call ads - Step 2 - www.ruleranalytics.com


Step 3: Select your Facebook page and set up your target audience.

Facebook click to call ads - Step 3 - www.ruleranalytics.com


Step 4: Make sure you select “Manual Placements“.

Facebook click to call ads - Step 4 - www.ruleranalytics.com


Step 5: Hover over “Devices” and click “Edit“. Ensure that deselect “Desktop” and “TV“. In other words, “Mobile” is the option that should have a tick next to it.

Facebook click to call ads - Step 5 - www.ruleranalytics.com


Step 6: Deselect all platforms except for “Facebook“. Also, deselect all placements except for “Facebook Feed“.

Facebook click to call ads - Step 6 - www.ruleranalytics.com


Step 7: Now it’s time to create your ad. Select either”Carousel” or “Single image or video“.

Facebook click to call ads - Step 7 - www.ruleranalytics.com


Step 8: Create your ad copy, headline and description.

facebook click to call ads - step 8 - www.ruleranalytics.com


Step 9: You need a URL destination to setup click-to-call ads. If you don’t have a website you can just use your Facebook page URL. For example: www.facebook.com/ruleranalytics

facebook click to call ads - step 9 - www.ruleranalytics.com


Step 10: Select you call to action button “Call Now.

facebook click to call ads - step 10 - www.ruleranalytics.com


Step 11: Enter your number here. For the best performance, invest in campaign call tracking numbers.

facebook click to call ads - step 11 - www.ruleranalytics.com

Once you’ve added your number, scroll down and hit “Confirm“.

You’re now ready to generate calls using your Facebook ads.


Facebook Click-to-Call Ad Campaign Best Practices

Before you set your Facebook ad live, I thought I would share some tips which have worked well for me when using Facebook click-to-call ads:


1. Target the right prospects

Take advantage of Facebook’s detailed targeting capabilities to display ads to your ideal customers. Also, make sure to utilise location targeting to get your ads in front of people who are near the business you’re promoting.


2. Schedule ads to run at prime times

To do this, you’ll need to establish an ad lifetime budget rather than a daily budget. However, being able to narrow the window when your ads display, such as displaying a restaurant ad a couple of hours before dinner, will help you reach people at the moment that they’re seeking your services.


3. Test multiple versions of ads

Does including an image encourage or discourage more clicks on your call button? What about including a video instead of an image? The only way to find out which versions of your ads generate the most impressions, clicks and calls is to test multiple versions and discover the top performers. Don’t overdo it though. Only test one element at a time. For example, if you decide to test different ad copy variations, make sure that you use the same ad headline and image so that you don’t skew your data.


4. Use a unique call tracking number

I’ll go into this in more detail in the next part of this article, but by using a call tracking number, you can effectively associate your Facebook ad to a specific phone call. With most call tracking providers, you can listen back to the nature of the call and determine the quality.

While call tracking is an essential tool when it comes to marketing measurement, there are many unanswered questions about how it works.


Combining digital and traditional marketing

If you’re a local business, or one who relies on trade through the more old-school route of phone calls, then call tracking is a tool you need. Our team of attribution experts can talk you through Ruler Analytics to help you understand the real ROI of your Facebook call-to-click adverts. Book a demo now, or find out more about closed loop marketing attribution by downloading our free guide.

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This article was originally publish in 2017 and last updated on 10th September 2020