HubSpot Attribution: A Complete Guide + More Affordable Solution

Laura Caveney
17th May 2021
CRM

HubSpot attribution is a tool that HubSpot users love. But how effective is it and also, how attainable is it for small to mid-size businesses? This blog will run you through its features plus offer a more affordable and accurate solution.

It feels like every month, there’s a new channel for marketers to test out. With an ever-growing number of channels to content, marketers are overwhelmed with data.

As channels and content increase, customer journeys become more complex with consumers engaging across more touchpoints before making a purchase.

While this is a great opportunity for marketers, it also poses one big challenge.

Editor’s Note: We delved into the top marketing challenges faced by marketers in 2021. Read our research findings or download our full survey report which analysed the current sentiment towards marketing reporting and attribution.

In order to increase leads, and sales, marketers need to have a strong grasp of which channels and campaigns are generating the most revenue. But, with so much data available, and so much of it disconnected, it’s increasingly difficult for marketers to easily view this data and find insights.

But, it’s not impossible. At least, not without marketing attribution.

 

What is HubSpot attribution?

If you’re on this blog, we’re going to assume you already know what attribution is and why you need it. But for clarity, HubSpot offers attribution reports for marketers to accurately credit which channels and campaigns have closed revenue.

 

What attribution report does HubSpot use?

HubSpot offers two types of multi-attribution reports.

  1. Contact create attribution
  2. Revenue attribution

Each of these reports has its own benefits. Contact create attribution allows you to understand how your content is working to drive new leads. Revenue attribution, meanwhile, allows you to view your customer journey in so far as which channels contributed to closing sales.

 

HubSpot attribution reporting: explained

Contact create attribution

This HubSpot attribution report measures your customer journey from the moment they are created. You will be able to account for every interaction a contact has up to the moment it’s created in your CRM. It allows you to see interactions of website visitors that become leads and so is especially valuable for content marketers.

Using this will help you definitively prove which blog posts, landing pages, social posts or ads work best to drive new leads.

 

Revenue attribution

Perhaps, more importantly, is their revenue attribution report. This accounts for every interaction a customer had with you up until they converted into a sale. This report splits credit for a sale and assigns it to influencing channels.

HubSpot offers the option to use a variety of attribution model types when reporting. These are:

 

Limitations of HubSpot attribution

HubSpot offers robust attribution software. It will allow you to better understand where your leads, and your sales, are coming from. With it, you’ll be able to optimise your marketing based on what truly matters: revenue.

By being able to identify your best-performing channels and more, you can add more budget and effort to what you know brings in quality leads. And, you’ll be able to experiment with new channels, campaigns and creative and know quickly if they work.

But, there are some limitations to attribution reporting within HubSpot.

 

HubSpot’s pricing depends on feature use

HubSpot gets expensive, fast. It’s billed separately by hub category, for example, marketing hub, sales hub. While you can buy these as bundles, the price skyrockets. There are also hefty onboarding costs for HubSpot too if you want help getting it set up.

Hubspot Attribution is part of the Enterprise plan which starts at £2,624 per month.

 

 

HubSpot has many gated features

Most of HubSpot’s best features like attribution are only available in their high-tier packages. Non-enterprise companies are basically locked out of using Hubspot’s best features and are left just able to use the more basic elements like their CRM and automation features.

 

HubSpot’s lead attribution is inaccurate

When you’re looking at your leads, you’ll see ‘original source’ in your HubSpot CRM. But these only include set channels. For example, they use paid search as opposed to breaking it down to ‘Google Paid’, ‘Bing Paid’ etc.

 

Paid search as a channel is pretty broad. What if you’re running ads on Google and Bing? How do you differentiate which channel is working better?

The same goes for ‘organic social’ and ‘paid social’. If there’s no clarification on the specific channel, what use is having the source there at all?

With HubSpot, you’ll only get partial data. And when you’re trying to optimise your marketing, that’s going to quickly become a huge barrier.

 

A better solution to HubSpot attribution

HubSpot’s attribution software is a fantastic tool for any marketer looking to better understand how their work generates new leads and closed sales. But as we discussed, it does have its limitations.

From lead’s being assigned to generic channels like ‘paid search’, to the lack of individual customer journeys for leads, there are many missing details to HubSpot’s attribution reporting. To make it worse, it’s locked behind a premium plan.

This means it is basically unreachable for small to mid-sized companies as they’re priced out. But don’t worry, there is an alternative.

Editor’s Note: In fact, there are plenty of alternatives. Read our guide to the best HubSpot alternatives here.

If you’re looking specifically for an attribution product, then Ruler Analytics is the solution.

 

See your data in your chosen apps

Ruler predominantly works by sending the data you need to your chosen apps. So, you can log into Google Ads, Facebook Ads, Google Analytics and more and see your closed revenue accurately attributed to the correct channels, campaigns and more.

 

View channel performance

Ruler attributes closed revenue to each channel you’re using. You’ll see Facebook paid, not paid social. And Bing paid, not paid search.

It gives you more oversight of your channel impact. And, even better, you’ll be able to use Ruler’s call tracking to assign set numbers to set campaigns and channels. For example, if you put live a radio ad, we’ll give you a unique number to use on that campaign and any leads and sales from that channel will be automatically credited in Google Analytics and Ruler.

channel attribution report in ruler analytics

 

 

View campaign, ad and keyword performance too

With Ruler, you can go beyond just channel performance. You can see new leads and closed sales by campaign (using UTM tags), by ad and even by keyword.

It allows you to really filter down to what’s working on a more granular level. Because, when you’ve got so much content being shared across multiple channels, you really need to be able to differentiate.

 

Track every lead and every interaction

With Ruler, you’ll be able to track every new lead. But even better, you’ll be able to see the full customer journeys for each of your leads.

So, you can view your leads holistically and on a really granular level. This is particularly useful for sales teams who might want to research new leads and see which content they’ve engaged with.

tracking sara's customer journey in ruler analytics

 

Get started with Ruler’s attribution solution

Ruler Analytics is the perfect tool for any marketer. It integrates with all the apps you currently use. If you were considering using HubSpot for attribution, you’ll save yourself time migrating your apps over to HubSpot, and you’ll save yourself a lot of money on their premium plans.

Want to learn more about how Ruler Analytics attributes your closed revenue back to your marketing? Read this short article which breaks it down step by step. Or, if you’re ready to see Ruler’s data in action, book a demo with our team.

How ruler attribution revenue to your marketing - banner - www.ruleranlytics.com