Tracking individual users in Google Analytics allows you to get a singular view of your customer journeys. By the end of this guide, you’ll be better equipped to measure the specific movements of your website users and leads.
When it comes to monitoring and measuring web traffic, most people will utilise Google Analytics, as it’s free and easy-to-use.
Google Analytics is great for providing a general overview of traffic coming in and going out of your website, but in order to truly harness the power of Analytics, you need to focus on collecting and collating individual data instead.
While many marketers believe it’s out of the question to track individual users in Google Analytics, it’s not impossible.
If your application or website has a login authentication system, then it is possible to track users in Google Analytics with it’s User ID tracking feature.
In this guide, we’ll show you how to get started with User ID tracking in Google Analytics and help you make better sense of your marketing data.
Topics we’ll discuss:
What if you don’t have a login authentication system on your website? Well, stick around anyway because later on we’re going to show you an alternative way to track your individuals visitors and leads using a multi-touch attribution tool like Ruler Analytics
Without further ado, let’s get started!
Tracking user interactions across multiple touchpoints unlocks powerful insight which you can use to improve your customer experience and marketing efforts. Download our guide on how to track customer journeys and learn how to follow the complete lifecycle of your leads from awareness to purchase.
Learn how to track and compare visitor journeys
Most of the data you see in Google Analytics is aggregated, so you’re not able to find a specific user, where they came from, or what they did on your website. With Google Analytics User ID tracking, you have access to that data.
Google Analytics sets a cookie whenever a user enters your website and assigns them with an unique anonymous ID.
So, if you go to Audience > User Explorer, you can see a list of anonymous IDs that Analytics assigns to your website visitors. You can click-through and see the different interactions each anonymous visitor completed on your website such as a view, event, purchase or goal completion.
By default, Google Analytics doesn’t allow you to send over personal identifiable information about users on your website. What you can do, however, is generate your own unique IDs through your own user authentication system and send them to your Google Analytics account. A user authentication system is usually a website login, through which a user can log in and log out.
Let’s say for example, Ella types in an organic search and comes across your website. Ella signs up using her email address, navigates through your website and interacts with some of your products. A few days later, Ella enters a direct search using her smartphone and completes a purchase on your website.
Without a unique User ID, your Google Analytics would record this journey as two separate users. When, in fact, it was the same person.
Using ID tracking allows you to connect these sessions and create a single view of your users in Google Analytics. You can gain access to qualitative user data to distinguish how people interact with your website, products or services.
FYI. To implement the User ID feature, you must be able to generate your own unique IDs from your authentication system and include them in your Google Analytics tracking code. Such a task typically involves the help of a developer. You can learn more about this here.
1. First, go to your Google Analytics account and go to ‘Admin’.
2. Select ‘Tracking Info’ and click on ‘User-ID’.
3. Review and agree to the User-ID policy and click ‘Next step’.
4. Setting up the User-ID will require changes to your tracking code, so you may need to call in your developer for some help. Analytics provides you with a line of code to add to your own tracking code and customise it to collect the User IDs you’re sending over. You can upload the tracking code using the Google Tag Manager or you can opt for the universal analytics tracking code. For now, make sure that the Session Unification is switched ‘ON’.
5. User ID tracking won’t be available in your default view, so you’ll need to create a separate view to analyse your user IDs. All you need to do is select ‘Create’ and follow the steps to generate a new reporting view to access your data collected by the tracking ID.
Once you’ve successfully set up your user ID in Google Analytics and added the tracking code to your website, you can start gaining deeper insights about your user’s across different channels and devices.
Now you know how to track visitor journeys in Google Analytics, how about taking it to the next level? Learn how to send marketing source data to your CRM and enrich your Google Analytics reports with closed revenue.
Learn how to unlock marketing revenue in Google Analytics
Google Analytics User ID tracking has made it possible for marketers to track logged-in users and measure the effectiveness of their marketing across multiple channels and devices, but it isn’t perfect. Let’s take a look at why.
In reality, not all users who visit your website are going to log in and reveal information about themselves. User IDs are generated through your authentication system, passed to an account when a user signs-in, and then sent to Analytics. To put it another way, Google Analytics can’t generate or assign a unique user ID unless they sign up or log into your website or application.
Sending personal identifiable information to Google Analytics is strictly prohibited, but sending a unique user ID is allowed. Analytics can only display an alphanumeric ID for each user. You can’t send personal information to Google Analytics such as email addresses, names, phone numbers and other attributes that could point to a user. As you can imagine, this causes significant problems for marketers trying to connect the dots between lead generation activity and customer data.
With the closed-loop framework, you can easily connect revenue with marketing source data to measure your ROI and demonstrate the effectiveness of your campaigns. Download the free handbook to close the loop between your marketing leads and revenue.
Your complete guide to closed-loop marketing attribution
To successfully employ the User-ID feature, you must be able to generate your own unique IDs in your authentication system, assign IDs to new users and consistently reassign the same IDs to returning users, and send these IDs to your Analytics property. User ID tracking is intensive and involves a lot of moving parts. It typically requires the help of a developer, which doesn’t come cheap.
Taking the limitations and the time it takes to set up User ID tracking into consideration, it’s clear that Google Analytics isn’t the most reliable method to track your individual users.
If you really want to understand how users are behaving on your site, then visitor level analytics is the only way to go. By monitoring and measuring the movements of specific visitors, you will be able to better serve your entire audience.
With visitor level analytics like Ruler Analytics, you can follow individual users, track customer journeys, and better understand the performance of your digital marketing efforts.
Related: How to track your customer journeys
Ruler tracks every anonymous visitor over multiple sessions, traffic sources, keywords and more. Eventually, an anonymous user will convert into a lead via a phone call, live chat enquiry or form submission. Ruler will match the user’s conversion details to their marketing touchpoints, allowing you to see individual customer journeys directly in Ruler.
The marketing source and conversion data captured in Ruler is sent to your CRM (or wherever you store your lead data), allowing you to monitor leads as they move through the sales funnel. Marketing data typically includes channel source, campaign, keyword, landing page, first and last click activity. Ruler, however, can capture up to 60 marketing variables.
When a lead agrees to a sale or deal, whether it be in a week, month, year or more, the revenue amount is sent back to Ruler. Here you can measure the impact of your marketing channels through the lens of different attribution models. More importantly, you can report on the effectiveness of your marketing based on monetary values and not just conversions.
You can also integrate revenue data with Google Ads, Analytics, Microsoft Advertising and 1,000+ tools to compare performance and measure marketing ROI straight out of the reporting tools you use every day.
Want more information about Ruler? Download the guide on why you need Ruler and see how it can help you go beyond basic marketing reporting to gain a single view of your leads and customers.
Learn what Ruler does and how it can improve the quality of your reporting
Here’s an example so you can see Ruler in action.
Jamal discovers your website after clicking on a Google Ad. As it’s his first interaction with your website, Ruler will track him as an anonymous visitor. Ruler will collect key marketing data such as his source, keyword search and the pages on your site he visited during his session.
A few days later, Jamal returns to your website via an organic brand search. Jamal doesn’t convert, but Ruler still keeps a record of his interactions.
After a week, Jamal clicks on a retargeting ad on Facebook, lands on your site and converts into a lead after making a phone call to enquire about your services. Ruler tracks all of this information and maps the phone call to Jamal’s marketing touchpoints.
Now that Jamal is a visible lead in Ruler, all of the information captured on Jamal is sent over to your CRM. When you log into your CRM, you’ll see Jamal as a new lead, as well as the marketing channels and keywords he used to convert into a prospect.
Naturally, Jamal will move through the sales pipeline as he learns more about the benefits of your services. In Ruler, you can keep track of Jamal’s progress in the opportunity stage report.
Jamal finally agrees to sign a deal. The revenue is sent to Ruler and assigned to the marketing touchpoints that assisted in the customer journey. For example, if you opted for first click attribution, then all the revenue would be assigned to Google Ads. If you went for last click attribution, then Facebook would receive all of the value from your CRM.
Remember that Jamal converted over the phone? Google Analytics can’t track phone calls on its own. Ruler, however, allows you to integrate with Analytics to create goals for phone calls, allowing you to track call and revenue data against all your traditional metrics throughout the Google Ads and Analytics reporting suite.
User ID tracking in Google Analytics allows you to keep track and compare the behaviour of logged-in users. But for all its benefits, User ID tracking in Analytics alone isn’t enough when you’re trying to determine what content and marketing channels are most influential at driving leads and revenue.
That’s why visitor level tracking is the most reliable way to go. Using a tool like Ruler, you can track and record every website visitor, and even better, see which of those visitors are turning into revenue.
Don’t forget you can read our in-depth guide on how Ruler attributes revenue back to your marketing for more information.
Or, if you’re ready to book a demo, then our team would love to talk. Schedule a time that suits you and learn more about the benefits of Ruler Analytics.