Google Analytics is an absolute must for marketers looking to understand how users engage with your pages, blogs and site as a whole. We explore the limitations of Google Analytics and how you can overcome these barriers.
W3Techs assessed websites to discover which analytic tool they use. Of those analysed, they found 86% used Google Analytics. This is 56.8% of all websites.
Clearly, Google Analytics is a popular tool, and why wouldn’t it be?
It can provide a huge wealth of data about your website and the people who engage with it.
But it does have its limitations. We found that 72% of marketers are happy with their reporting but that only 23% are confident they’re reporting on the right KPIs. So where is the disconnect and what is Google Analytics struggling to report back on?
Keep reading to learn:
So, let’s get stuck in!
Google Analytics is a web analytics tool used by businesses to effectively assess the performance of their website.
Google Analytics provides statistical and analytical dashboards that support marketers to critically assess the performance of their content, their SEO and other key website metrics.
This tool is essential to any marketing team for a few key reasons. With just one little line of code in your website, you can better interpret how users are finding you, engaging with your content and converting.
Google Analytics offers a whole host of different tools and reports that will help any marketer get data-driven insights into their marketing.
It works by adding a small bit of code to the code on your website. Once the code is in and you’ve set up your account, you can pretty much start tracking your website straight away.
It works by showing how all of your website visitors engage with your pages, blogs and more.
You can see data like:
While Google Analytics has a whole wealth of reports and data that are extremely valuable, just like any other tool it has its limitations too.
When you’re looking at reports in Google Analytics, you’re viewing your overall visitor data. As Google Analytics doesn’t track any personally identifiable information on website users, you can’t break down web traffic to view data on a visitor level.
While this is a great way to get an overall picture of how your website is performing, it doesn’t give much insight into how certain types of visitors are engaging and converting.
Let’s use an example.
Two visitors land on your site at the same time.
One lands on your landing page, scrolls for a minute and bounces off straight away. The other stays on your website for a long time, engaging with lots of different pages.
Google Analytics averages their two sets of data. So you have no idea that one person was really engaged while the other wasn’t. And as your data set grows, it makes it even more difficult to find trends and actual insights.
💡 Pro Note
Tracking individual users in Google Analytics doesn’t have to be impossible. Read our guide to find out how you can unlock this key data
Speaking of converting, Google Analytics can’t track certain lead conversions.
With a simple bit of code, you can track purchases if users can purchase onsite. But if you’re working to generate leads, then you’re going to struggle.
Let’s use an example to better explain how it works.
John engages with your website twice, the first via an organic search and the second via a PPC advert. On this session, he engages with your live chat tool.
There, he speaks to your sales reps and leaves his contact information as he requests more information about your product.
A few days later, he revisits your website directly. There, he calls your site and converts over the phone into a customer.
In this customer journey, we have two conversion points. The first is the live chat tool. While you’ll have a record of his conversation in your live chat analytics, there’s no way to link his conversion to Google Analytics and see what the referring channel was.
The second conversion is the phone call. For this, you would need a call tracking tool. And, even if you did have just call tracking, all you will see is that he came from a direct search. We know that the direct search was because he had already researched and assessed your business.
But otherwise, you wouldn’t know where John had first found your business. And, it means your PPC ad goes unattributed which would drastically affect your reporting.
While all conversions are hard to track, offline conversions are particularly difficult. We found that 31% of marketers struggle to track offline conversions. And with good reason. These are more or less impossible to track without a designated tool.
💡 Pro Note
Want to track your conversions? We wrote guides to tracking forms, tracking phone calls and even tracking live chat.
Each of these count as a conversion, so it’s important you’re getting an accurate count and linking these to your marketing.
So you can’t easily track leads in Google Analytics.
But, what’s worse is that you can’t then connect that lead sat in your CRM back to your marketing in Google Analytics when they close.
Let’s use an example to explain.
Lucy has visited your website twice. The first via a PPC ad, the second via a Facebook advert. On the second visit she filled in a form to download an eBook.
Luckily, you have the right tracking set up so that at that point, Google Analytics counts her as a new lead.
Lucy revisits your site a few days later via a direct search. On this search, Lucy calls your business and converts into a customer.
If you have call tracking set up, then you might be able to track this call. But what you can’t do is link her closed revenue to that call. Or, to the previous marketing touchpoints she had with your business.
Want to relay revenue from your CRM to Google Analytics? We can help you. Here’s our guide on how to unlock revenue in Google Analytics.
Ever noticed discrepancies between the data in Google Analytics and the data you see in other marketing tools?
One big one is Facebook. The truth is, Facebook and Google track success differently. We wrote a blog on why Facebook Ads don’t match GA here.
When you’re counting all different types of metrics tool to tool, you’re going to struggle to find consistency.
While Google Analytics is a good base, you need to ensure all of the data from your other apps pools in to your reports to cover all bases.
We know that Google Analytics is an absolute necessity in your marketing stack. But sometimes, it needs an extra helping hand.
To overcome the limitations you’ll find in Google Analytics, we recommend integrating a marketing attribution tool into your stack.
Related: Complete guide to marketing attribution
With an attribution tool in place, you connect data from all of your sources and send the data you’re missing straight to Google Analytics.
In our own team, we use closed-loop marketing attribution to help us better understand how content and landing pages are driving not only leads, but revenue too.
Learn more about closed-loop marketing attribution and how it all works with our free eBook
So, what can marketing attribution with a tool like Ruler help you achieve to remove the limitations of Google Analytics? We’ve got it down to these three key things.
Ever wish you could see what your inbound leads engaged with prior to converting?
Well, with marketing attribution that’s all possible.
Ruler will track users from the first time they visit and store all of their interactions. When they convert, their entire customer journey will be viewable right in Ruler’s dashboard.
Marketing attribution supports marketers to track every conversion that occurs on their website.
Whether that’s a call, a form submission or a live chat conversation. Ruler will track it and send all of the details held on that user (that’s their entire customer journey and data) over to your CRM.
Since you’re now able to link anonymous website visits and your CRM, you can therefore link closed revenue data back to your marketing.
Ruler tracks visitors through their entire customer journey. So, when they convert and close into revenue, Ruler will scrape that figure from your CRM and fire to the relevant marketing tools. This includes Google Analytics.
There, Ruler will accurately attribute it to the influencing marketing channels, campaigns, ads and even keywords if you’re using paid channels.
This will allow you to log into Google Analytics and see revenue data.
Ruler works to get you the data you need, where you need it most. And, given it can integrate with 1000s of tools, you can share and scrape data from all of your favourite marketing tools.
This leaves you with accurate marketing data exactly where you need it most.
Although Google Analytics does have its limitations, Ruler can remove each of them and add even more benefits to your overall marketing stack.
It’s the perfect tool to help you track, evidence and optimise your marketing. So, if you want to increase your return on investment and get more results for less money, then Ruler is the tool for you.