How to Identify Website Visitors: A Complete Guide to Tracking Individual Web Leads

identifying website visitors graphic

Tracking individual website visitors doesn’t need to be a stab in the dark anymore. We share how to identify website visitors and understand who converts into a lead, and who closes to generate revenue.

Do you ever feel like tracking the number of leads just isn’t enough?

You’re right, it’s not.

While you might get ten new leads from form submissions, you can’t view them individually. That means you can’t see what channel or campaign influenced them to convert. You also can’t see if they’re high or low quality because you can’t track them to see if they close into a sale.

 

What if we told you there was a way to track your leads, and monitor which ones convert into revenue?

 

Today, we’re going to show you how to track individual website visitors using Ruler Analytics. Say goodbye to the frustration of compiling marketing reports as you’ll be able to confidently correlate sales back to the marketing channels and campaigns that influenced them.

 

Editor’s Note: Want to get straight to tracking your website visitors? Book a demo now to get on the path of understanding your leads and how your marketing is working to generate revenue.

Book a demo Ruler Analytics

 

Your current analytics isn’t enough

Data Google Analytics misses

In Google Analytics, you can see the sessions you’re generating. You can even set up Goals to count form submissions and phone calls.

But what about spam form submissions? What about low-quality leads calling your business who aren’t a good fit?

And that’s just the start.

Google Analytics does a great job of showing us which channels are generating traffic. But, it doesn’t show which channels are generating revenue if you’ve got sales happening offline.

 

Data your ad accounts miss

And it’s not just Google Analytics. What about when you come to set up paid advertising?

Whether you’re advertising on Google, Facebook, LinkedIn or Bing, if you’re not fully eCommerce, your reporting is going to be off.

We know how frustrating it can be trying to prove the impact of paid ads on sales. The truth is, it’s hard work.

If you have users able to take a multitude of different actions, how can you track each of them and distinguish them from users referred by other channels?

 

Indirect impact on customer journeys

Customer journeys are getting longer and longer.

Consumers are savvy. They have endless amounts of data at the end of their fingertips. They’ll do their research and they could take 5 touchpoints to convert. Or, they could take 500 touchpoints to convert.

Especially if you’re selling high-value products or services, how can you show marketing is impacting sales, when users are visiting your website hundreds of times?

 

Vanity metrics aren’t definitive

Do you have to compile marketing reports for others in your business? We bet you spend hours and hours compiling stats channel by channel.

Often, it feels fruitless. We know, we’ve been there!

You report to the board on metrics like impressions, sessions, open rate, clicks. But what does it actually mean?

Very little to someone who wants to talk about revenue.

While vanity metrics like those mentioned are great for highlighting the potential of your marketing, they can’t qualify its true impact.

By reporting on revenue, your metric is consistent across every channel. It’s measurable and it’s also actionable.

 

Why reporting on revenue is important

Reporting on revenue, for both your team and those in management, is essential.

Forget feeling like an imposter when you report on how many impressions your latest campaign got. You’ll be able to say how much revenue you earned.

 

Reporting on leads isn’t enough

Vanity metrics are helpful. Even lead generation statistics are helpful. But while you can’t view individual leads and their progression through the buyer’s journey, reporting on leads is not enough.

Let’s use an example.

You set two campaigns live.

They both generate 50 leads. By this analysis, you think that they have performed equally.

scales-leads-identify-website-visitors

 

But let’s look at it from a revenue perspective.

Campaign one actually generated £50,000 in revenue, while campaign two only generated £3,000.

revenue-scales-identify-website-visitors

 

Campaign one has actually performed over 16 times better than campaign two. As such, you would pool more budget into the campaign that is driving more revenue.

 

Indirect impact on customer journeys

This is so important we’ve mentioned it twice.

With customer journeys getting longer and longer, more channels have more of a role in converting leads and driving revenue.

Without marketing attribution, you can’t see individual leads and understand which close into a sale.

And as such, you can’t see impact channels are having on your individual website visitors.

Let’s use another example.

Tom visits your website for the first time via an organic search. He doesn’t take any further action. A few days later, he returns via a direct search. He signs up to your email newsletter.

identify-website-visitors - tom's customer journey 1

You can’t attribute your organic blog or landing page for this lead. You can only count one new lead.

A few days later, Tom receives an email and clicks through. But he doesn’t take any further action.

Later, he is targeted with a PPC advert, and again, he clicks through but doesn’t convert.

identify website visitors - tom's journey

 

Finally, he returns via a direct search and calls your business to become a sale.

identify website visitors - tom's journey direct search conversion

 

Now, you might track his call. But you don’t know the form submission and phone call are the same person.

So, for starters, you’re tracking two leads when you only have one.

Secondly, you don’t know that this lead is now a sale.

You also don’t know that PPC and email both impacted his decision to convert into a sale. Both of those lose attribution credit. Even worse for your PPC as obviously you’re paying for this.

So, how do we combat these problems?

By tracking our individual website visitors and identifying individual leads. Let’s find out how to do it.

 

How to identify anonymous website visitors

In a perfect world, people who land on your website would give over their contact information straight away.

In the real world of marketing, it’s not quite that easy.

Sometimes, good leads get distracted or they’re still conducting research and aren’t ready to convert just yet. And sometimes, bad leads are the ones who leave their contact information.

But that doesn’t mean you shouldn’t be able to see the difference.

By integrating your website and analytics with Ruler Analytics, you’ll be able to get greater visibility of your website visitors.

Here’s how it works:

  1. Ruler will track every anonymous visitor of your website and collate their data including the channels that referred every session.
  2. When a user converts (eg. they call your business, fill in a form etc), Ruler will fire all of the data held on that user over to your CRM. There, it will update the record on that user with all of the lead data.
  3. Ruler will continue to track the user. At the point of sale, when revenue data is added to the user’s record in your CRM, Ruler will fire that data back to your analytics software.
  4. Correlating the revenue and the user back to the lead data, Ruler will be able to attribute the revenue back to the channel, campaign and keyword that generated it.

 

Sound good?

Of course it does!

If you have a long sales cycle, or rely on a sales team to convert users, then marketing attribution is the best way to understand your marketing from the one metric that matters. Revenue.

 

Conclusion

We’re sure you know by now why it’s valuable to track individual website visitors and leads. In many companies, marketing and sales work in silo. This means that leads get thrown over the wall to sales.

As a marketing team, you might get feedback on leads, but you can’t pinpoint where they came from or how to get better quality leads.

You’re basically marketing in the dark.

By integrating marketing attribution tools like Ruler Analytics, you can track (and record) each and every touchpoint. From inbound calls, to form submissions, to live chat.

And even better, you can see who is converting into a lead. And, which of those leads convert into revenue.

So wave goodbye to bad data. Your sales team will love you as you can use Ruler to optimise your marketing to drive more high-quality leads.

Get started tracking your individual leads today by booking a demo of Ruler Analytics. We’ll help you get rid of reporting frustrations and get started with better data.

Book a demo Ruler Analytics

Written by

Digital Marketing Manager at Ruler Analytics with experience in SEO, content marketing and social. After working both in-house for a travel firm and at an agency, I help people (who used to be me) attribute their revenue to their marketing efforts.